AI-driven Q&A Service
Analyzing inbound messages, answering repetitive questions and assisting operators with premade answers.
How it works
AI helper makes FAQ experience nice and simple

Connect
Add our API to any text support channel

FAQ
Upload an FAQ list of question-answer pairs

Ready
The service is ready to handle user input

Inbound
Receive a question from the support channel

Search
Find questions in the FAQ that mean the same even if asked differently
Done
Return relevant answers with confidence ratings
Suggestions for answers
Instant reply to questions recognized with high confidence.
Complex questions trigger operator notification with options to choose from.
If several possible candidates are identified, they are presented to the operator.
Try a demo
Main features
Easy
A ready-to-go system after a single upload of an FAQ list
Dynamic traning
Autodetection of new topics in message flow
Quality
Matching input to questions by meaning not key words or hand crafted rules
On-line tuning
Continuous improvement of the service by learning from operator's feedback
Flexibility
Raw text logs of dialogs or a knowledge base as a additional source for training

Multilingual
Different languages for training and the use of the service
Use cases
Find the best way to use the service
Fully automated Q&A service
Add the service to Facebook Messenger, Telegram, Viber or WhatsApp channels
Smart layer for support service
Connect the service to any support channel or CRM system to have a smart prompts and repetitive answering
Classifications of requests
Connect the service to any WFM system to have inbound requests classification
Self-service portal
Add a meaning-based search in a knowledge base to a website or any text channels
Improve your business efficiency
Apply to get a detailed information or request for a demo
Made on
Tilda